Refund policy
Refund & Return Policy
At Deupluxe, we carefully pack and quality-check every order before dispatch. We accept returns only in case the product is received damaged.
Damaged Products
If your order arrives damaged, please contact us within 3 days of delivery at hello.deupluxe@gmail.com with:
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Your order number
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Clear photos/videos of the damaged product
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Photos of the packaging, if applicable
Our team will review the request and, if approved, provide a replacement or refund, as applicable.
Important Conditions
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Returns are accepted only for products received damaged.
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Requests must be raised within 3 days of delivery.
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Products must not be used, opened, or tampered with.
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We may request an unboxing video or additional images/videos to verify the damage.
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Normal fragrance preferences, change of mind, or dissatisfaction with the scent are not eligible for return or refund.
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Refund/replacement requests are subject to verification and approval by Deupluxe.
Refund Processing
Once your return/refund request is approved, the refund will be processed to the original payment method, where applicable. Processing time may vary depending on your payment provider or bank.
For Cash on Delivery (COD) orders, refund arrangements will be communicated by our customer support team.
Contact Us
For return or refund-related queries, please email us at:
Please contact us within 3 days of delivery for any eligible damaged-product claim.
Deupluxe reserves the right to approve or reject a return/refund request based on the condition of the product and the applicable terms and conditions.